Thank you for the opportunity to host you.
We want your stay to be comfortable, convenient, and enjoyable.
The following FAQs explain our booking, arrival, and house policies.
Why is there a deposit?
We collect and hold $1500 as a deposit. This is collected prior to your stay and will be refunded back to you should there be no issues or damages found after departure.
If damages do occur, you shall receive a detailed invoice for repairs or replacement. Any excess funds will be returned to you.
Will I sign an agreement?
Yes. There is an Innkeeper Vacation Rental Agreement that all guests sign at the time of booking outlining terms and conditions for their stay.
When is check-in?
Standard check-in is 4:00 PM on your scheduled arrival date. You may arrive at any time after 4:00 PM at your convenience.
We offer early check-in beginning at 2:00 PM for an additional fee, subject to availability and our housekeeping schedule. Early check-in cannot be guaranteed until confirmed by us.
If you need access before 2:00 PM, please contact us in advance to discuss availability and pricing.
How will I receive my check-in instructions?
Your check-in instructions will be sent by emailed one day prior to your arrival day.
Instructions will include the property address, door access code, Wi-Fi information, parking information, and other important details.
If you make a reservation on the day of arrival, your check-in instructions will be sent after your reservation is confirmed.
Please make sure your phone and email notifications are enabled so you do not miss our messages.
How does self-check-in work?
Our properties use automated self-check-in, allowing you to arrive without meeting someone in person.
To unlock the door, touch and hold the front-door keypad until it illuminates, then enter your four-digit access code.
Wait for the lock mechanism to stop rotating before opening the door. If the keypad flashes red after multiple unsuccessful attempts, wait approximately 30 seconds for the lock to reset. Then touch the keypad and slowly enter your four-digit code again.
When leaving, make sure the door is completely closed. To lock the door using the keypad, touch it until it lights up and select the lock icon. You should hear the lock mechanism rotate into the locked position.
If you experience difficulty accessing the property, please contact us immediately.
Can I arrive before 4:00 PM without purchasing early check-in?
No. Our properties require time for cleaning and preparation between guests. The keypad will not provide access before your scheduled check-in time unless an approved early check-in has been arranged.
What is your cancellation and refund policy?
Cancellations are subject to the refund policy stated at the time of booking.
Once the applicable cancellation deadline has passed, reservations are non-refundable.
We do not provide partial refunds or credits when guests shorten their current stay. Shortening a reservation can create calendar gaps that are difficult to rebook and can also disrupt our housekeeping schedule.
Can I extend my stay?
Yes. Extensions are welcome subject to availability.
Because our properties can book quickly, we recommend requesting an extension as early as possible rather than waiting until the night before checkout.
Additional nights must be approved and paid for before extending your stay.
What amenities are provided?
Please review the listing property's Amenities section and photographs for a complete list of available amenities, including parking, kitchen and cooking supplies, coffee station, laundry facilities, toiletries, iron and ironing board, and other items.
If you have a special request, please contact us before or during your stay. We will do our best to accommodate reasonable requests.
Are the property photos current?
Yes. Our website photographs represent the current condition and appearance of the property.
Please be aware that third-party online maps may display older photographs taken before the property was remodeled. When in doubt, rely on the photographs and information provided on our website.
Are pets allowed?
Please refer to the property listing if pets are welcomed.
For those properties accepting pets, guests must pay the pet fee stated at the time of booking. The fee covers the additional cleaning and preparation required after a pet stay, including measures designed to minimize the impact on future guests who may have pet allergies.
Please make sure everyone in your group is aware of our pet policy. Pets may not be brought to the property without being disclosed and the applicable fee being paid.
Is smoking allowed?
No. The property is completely smoke-free indoors. Smoking and vaping—including tobacco and marijuana—are prohibited anywhere inside the house. If you smoke outside, please close all doors and windows. Smoke away from the house. Properly dispose of cigarette butts. A $250 additional cleaning fee will be charged if smoking or vaping occurs inside the property.
Are parties or events allowed?
No. Parties and events are strictly prohibited.
Guests may not host parties, events, or unauthorized gatherings at the property.
Violation of this policy may result in immediate cancellation of the reservation and removal from the property.
How many guests are allowed?
Please see the property listing for the maximum number of overnight guests permitted.
Please do not exceed the property's maximum occupancy or allow unauthorized guests to stay at the property.
Where can I park?
Please see the property listing for additional parking details.
Please do not park on the grass or in the front yard.
Street parking may also be available.
Guests and visitors are responsible for following all applicable parking regulations and being considerate of neighboring properties and vehicles.
What should I do if I have a maintenance problem?
If you experience a maintenance issue during your stay, please submit a Guest Request using the QR code located on the refrigerator.
You may also email us along with the property name. Our team will evaluate the issue and coordinate with the appropriate person to resolve it as quickly as reasonably possible.
Can I adjust the thermostat?
The property has a Wi-Fi-enabled thermostat that is remotely monitored.
For comfort and energy efficiency, the thermostat is generally maintained within a 68°F to 76°F range. You may adjust the temperature within that range as needed.
If you experience difficulty operating the thermostat or require assistance, please contact us.
What should I do with the trash?
Please leave the trash container at the curb for the scheduled weekly pickup.
Do not return the container to the house before pickup has occurred.
If the container is moved and trash pickup is missed, an additional pickup may be required. A $35 charge may apply for the additional service.
Can I move the furniture?
Please do not move, relocate, or rearrange furniture.
Furniture is positioned for the safety, comfort, and proper operation of the property. Moving furniture can result in damage to floors, walls, furniture, or other property components.
Can I overload the washer or dryer?
No. Please follow the manufacturer's recommended load limits.
Overloading the washer or dryer can cause the equipment to malfunction or become damaged. Guests may be responsible for repair costs resulting from improper use or overloading.
How should I contact you during my stay?
For questions, maintenance issues, or other assistance, please email us.
What are the three most important house rules?
Please remember these three rules:
1. Maximum number of overnight guests per the listing.
2. No parties or events
3. No smoking or vaping inside the house.
Thank you for respecting these policies and helping us maintain a clean, safe, and enjoyable property for every guest.
We look forward to hosting you!
